Are you experiencing delays because of COVID-19?
Your order might take a little longer to arrive due to COVID-19-related shipping delays, but we're still in business!
What’s the deal with delivery timing?
We currently have a few options for you... In the US, orders over $35 can arrive in approximately 4 to 8 days for free OR we can have it to you in 2-3 days for $12. . In the UK, orders over £25 can a…
Where does Starface ship?
We currently ship to all 50 U.S. states, Puerto Rico, UK and Canada. However, you may experience longer delivery times if you’re ordering from Hawaii, Alaska, and Puerto Rico—thank you for being pati…
How long will it take to ship to Alaska, Hawaii, and Puerto Rico?
We’re doing our best, but it may take a few extra days to get to you. Shipping to these states generally takes about 9 to 14 days. It’ll be worth it!
I’m having issues with tracking, what gives?
In some (see: very few) cases, it may take 1 to 2 business days to digitally register your shipment status into the system. If your tracking number isn’t coming through or working at all, shoot us a…
I think I lost my package, what now?
If you think your package has been lost or stolen, please hit us at email@example.com and we'll look into it for you. Make sure to get in touch with us up to 20 days after your order was place…
Can I get Starface IRL?
Yes! You can shop Starface on your next Target run in the U.S. For friends in the UK, you can find us at your local Superdrug!