Returns and Exchanges

How long after I receive my order can I report an issue?

Any order-related issues, such as missing or stolen products, must be reported within 30 days of receiving your purchase. Learn more by clicking here.

Amanda Hercules
Updated 4 months ago by Amanda Hercules

What’s your refund policy?

Unfortunately, Starface does not allow refunds or replacements on opened or used goods that are not defective. Click here to learn more about this.

Louisa Tsai
Updated 4 months ago by Louisa Tsai

How long does it take to process a refund?

It takes about five and ten business days for your refund to process, so check your account by then. Visit our website for more information.

Louisa Tsai
Updated 4 months ago by Louisa Tsai

What should I do if I receive the wrong product?

If you get the wrong product, please notify us as soon as possible and we will ship you the right product straight away. Shipping is on us!

Louisa Tsai
Updated 4 months ago by Louisa Tsai

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