Returns and Exchanges

What’s your refund policy?

Starface doesn’t offer refunds on opened or used products that aren’t faulty, nor do we offer exchanges online. Shipping costs are the responsibility of the customer and are non-refundable—sorry! In…

Louisa Tsai
Updated 3 months ago by Louisa Tsai

How long does it take to process a return?

You should see your refund $$$ hit your account between five and ten business days.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

What should I do if I receive the wrong product?

Let us know as soon as you can and we’ll send the correct Starface product to you right away—shipping is on us.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

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