Does Starface use Parabans?
Never have--Never will :~)
Is it safe to use your products while pregnant or nursing?
Starface products are made with gentle, dermatologist-approved ingredients, but we encourage you to consult with your doctor if you are pregnant or nursing.
What is the pH level of the Space Wash facial cleanser?
The pH level specification for Space Wash is 8.0 +/- 0.5 (7.5 – 8.5 range), or approximately 7.5. Why? Space Wash has a balanced-yet-effective level of active ingredients within its formula to help r…
My Glow Stars aren't glowing. What's wrong?
Before using the Glow Stars, make sure to leave them under a light for at least one minute. Your phone's light makes the Glow Stars shine brightest!
How can I find out more information about a product?
You’ll find a full breakdown of each product on their product page, but if you want more info or have a specific question, don’t hesitate to reach out. We always appreciate the interest and would lov…
What skin types can use Starface?
Our products were designed specifically for acne-prone skin, but any skin type—even super sensitive—can use them because we make sure to make our formulas extra gentle. When in doubt, it doesn’t hurt…
Will my product melt/dry/freeze/expire/etc.?
While our products should not do any of these things, we recommend storing them at room temp to make sure they stay in tip-top shape. Exposing them to extreme temps for extended periods of time could…
Do you test on animals?
You can trust that Starface is vegan, cruelty-free, and Leaping Bunny-certified. 🐰🐱🐶
Can I put foundation or concealer on top of my Hydro-Star?
Hydro-Stars do their best work solo, but if you do choose to apply makeup, it’s not harmful.
How long can I wear my Hydro-Star?
We like to give Hydro-Stars a minimum of six hours to do their thing. There’s also no harm in letting it chill for a few hours longer, but we wouldn’t wear the same star for more than ten. Wearing it…
When will I see results after using the Hydro-Stars?
Everyone's skin type is different! Results can vary based on the spot, but you should see a noticeable reduction in inflammation once you remove the Hydro-Star. Continue applying stars until the spot…
Can I use the same Hydro-Star twice?
Hydro-Stars draws out acne-causing bacteria that you don’t want to put back onto your skin. We suggest always using a fresh Hydro-Star for best results!
Is Starface safe for kids?
Starface is for everyone! If you have any doubts, ask your derm first to get the OK.
Where does Starface fit into my skincare routine?
We advise applying Hydro-Stars with clean fingertips after using Space Wash. You can wear Hydro-Stars whenever you want, but they work especially well when you leave it on overnight because that’s wh…
Can I sell the products on my own website?
We ask that you refrain, plz—Starface products are just for you and friends and fam! Additionally, you can find our products are retailers like Target (USA) and Superdrug UK).
Do you ship your products in unit cartons?
In an effort to be more sustainable, we are moving away from shipping and selling our products in an external unit carton! Beginning in 2021, we are transitioning some of our products like (Space Was…
Can I still use the product if the seal is broken?
for ur safety and for the safety of your skin, please do not use the product if the safety seal is broken.
When I shake the bottle, I don’t hear anything inside
that’s actually a good thing bc our MoM comes in an airless packaging component with an easy to use pump meaning you can't open it or refill it; so no outside
No product is coming out of my MoM
if no product is coming out, pls press the nozzle a few more times. the nozzle needs to be primed before use :)
Does Moisture on Mars contain any metals?
MoM contains copper that aids in acne prevention and helps the active ingredients soak into your skin.