Order Questions

How can I cancel or update my order?

Please email us as soon as possible at orders@starfaceworld.com with the subject line "urgent." We can only cancel or change your order within 1 hour of your purchase so we’ll do our best to accommod…

Louisa Tsai
Updated 3 months ago by Louisa Tsai

How can I check the status of my order?

You can check the status of your order on your Account page, which will populate with the requisite information once your credit card is charged, and then again when your order is on its way. If you…

Louisa Tsai
Updated 3 months ago by Louisa Tsai

How can I change my subscription?

If you haven't created an account, you can create one here. Just make sure to use the same email you used at checkout. Then go to "manage subscriptions" to change the delivery frequency, cancel or re…

Louisa Tsai
Updated 3 months ago by Louisa Tsai

Oops, I entered the wrong address. Can I go back and edit it?

Please email us at orders@starfaceworld.com within 1 hour of your purchase. Note on your email subject line that this is an "urgent" request. We will do our best to update it for you before it ships!

Louisa Tsai
Updated 3 months ago by Louisa Tsai

Why is my order not shipped in a pride box?

Orders will ship in the boxes that are currently available when your order was placed

Amanda Hercules
Updated 3 months ago by Amanda Hercules

How long are you shipping orders in the pride box?

We are only shipping throughout the month of June and/or as long as supplies last

Amanda Hercules
Updated 3 months ago by Amanda Hercules

Can I choose to ship my order in a pride box or a regular box?

Unfortunately, we are unable to customize orders. so orders will be shipped out in the boxes that are available at the time the order is placed!

Amanda Hercules
Updated 2 months ago by Amanda Hercules

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