Order Questions

How can I cancel or update my order?

When canceling or modifying purchases, please email us as soon as possible at orders@starfaceworld.com with the subject line "urgent." Click here for more.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

How can I check the status of my order?

You may check the progress of your purchase on your Account, which will be filled up with the necessary data after your credit card has been charged.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

How can I change my subscription?

To adjust the distribution frequency, suspend, or reactivate your subscription, head to "manage subscriptions." Learn more by clicking here.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

Oops, I entered the wrong address. Can I go back and edit it?

Kindly notify us at orders@starfaceworld.com within one hour of placing your order. We will make every effort to update it for you before it is delivered!

Louisa Tsai
Updated 3 months ago by Louisa Tsai

Why is my order not shipped in a pride box?

Products will be sent in the containers that were in stock available at the time your order was submitted. Visit our FAQ page for more information.

Amanda Hercules
Updated 3 months ago by Amanda Hercules

How long are you shipping orders in the pride box?

We will only distribute Pride Boxes during the month of June and/or while supplies last. Similar information may be found on our website.

Amanda Hercules
Updated 3 months ago by Amanda Hercules

Can I choose to ship my order in a pride box or a regular box?

We are unable to modify orders; thus, items will be delivered in the packages that are accessible at the moment the purchase is received!

Amanda Hercules
Updated 3 months ago by Amanda Hercules

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