Loyalty And Rewards

What is Starface Rewards?

Starface Rewards is a loyalty program that provides you with unique discounts, free product redemptions, and other benefits. Click here to read more.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

Does it cost to join?

It does not cost anything to join the rewards program. Membership is free! Learn more about us and our products by clicking here or visit our website.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

How do I become a rewards member?

It's simple! If you already have a Starface profile, log in and you'll receive 50 points. If you don't already have an account, you can register one!

Louisa Tsai
Updated 3 months ago by Louisa Tsai

How does Refer a Friend work?

Give $10 and receive $10! Give your buddy $10 off their first $40 order, and you'll receive $10 back for each successful referral. Click here for more info.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

What do I get for being in each VIP Club tier?

Each VIP tier has unique privileges. Click here to learn more about them, their differences, and which tier has the best benefits.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

Can I earn points for purchases I made before joining the program?

You cannot earn points for purchases made prior to joining the program; your rewards points begin counting once you join. Click here for similar contents.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

I have multiple email addresses, can I combine my points?

We can merge your points if you have numerous transactions registered with Starface Rewards under various emails. However, we can only do this one time.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

Can I transfer my points between the US, Canada, and UK sites?

Because our shops keep their points separate, you cannot transfer points between them. However, we do have a suggestion, you may know about it by clicking here.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

If I cancel my order, do I lose points?

Since you get points for each dollar spent, you will lose points for each dollar refunded. Learn more by clicking here or by visiting our FAQ page.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

I can't see my latest points on my account

If you don't see your most recent points, try deleting your cache and reloading the page. Click here to discover more information.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

Do you offer birthday rewards for members?

Yes, we do provide them! On their birthday, all members will receive an additional 125 points. So never forget to enter your birthdate in your account.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

Will I get free shipping?

Standard shipping fees apply unless you are a member of the highest tier of all the rewards, the Galactic VIP Tier. Learn more about this by clicking here.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

I forgot to login at checkout! Can my points be added to my account?

You will not get points for a purchase if you were not connected into your Starface account at the time. Learn more by clicking here.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

I submitted a review but didn't get any points

After submission, reviews are vetted and displayed on our site within 1-2 weeks. Only registered purchasers will be eligible for review points.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

Can I lose my tier status?

After you enter a new tier, you will stay in it for 12 months. If you do not earn enough points, you will be relegated to the tier that relates to your points.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

Do my rewards expire?

Yes, our rewards do expire. If you used a $5 off your 2nd purchase coupon, it will expire in 30 days. For more info, visit our FAQ page.

Louisa Tsai
Updated 3 months ago by Louisa Tsai

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