Loyalty and Rewards

What is Starface Rewards?

Starface Rewards is our loyalty program designed to give u exclusive offers, free product redemptions, and extra perks for being part of the Starface fam! Once ur a rewards member, u can earn points…

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

Does it cost to join?

Nope, membership is free!

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

How do I become a rewards member?

Just log into your existing Starface account if you have an existing account (you'll already be created 50 points for having an account). It's the same account for you to track your orders and subscr…

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

How does Refer a Friend work?

Give US$10/C$15/£5 and Get US$10/C$15/£5! Give your friend US$10/C$15/£5 off their first order of US$40/C$50/£30 and you'll get US$10/C$15/£5 back when each referral successfully places an order. Ple…

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

What do I get for being in each VIP Club tier?

Perks Stellar Cosmic Galactic Number of points earned 0 - 149 150 - 399 400+ Points Multiplier 1x 1.25x 1.5x One time perk for entering the tier 125 points Free product coupon Birthday Reward 125 poi…

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

Can I earn points for purchases I made before joining the program?

Your rewards points only start accruing once you join the program.

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

I have multiple email addresses, can I combine my points?

If you have multiple purchases under different email addresses associated with Starface Rewards, we can combine your points to one email address. We can only do this one time , so please make sure to…

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

Can I transfer my points between the US, Canada, and UK sites?

Points are separate between our stores, so unfortunately you can't transfer points between our websites. We recommend maintaining one rewards account on one of our sites depending on where you live (…

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

If I cancel my order, do I lose points?

Because you earn points with dollars spent, you will also lose points for ever dollar refunded. If you are sent a replacement product, you will not receive more points for that product (but will get…

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

I can't see my latest points on my account

If you don't see your latest points on your account, first try clearing your cache and refreshing the page. If that didn't work, try waiting a couple hours and check back. If you still don't see your…

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

Do you offer birthday rewards for members?

Yes! All members will get an extra 125 points on their birthday. So remember to fill out your birthday in your account.

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

Will I get free shipping?

Unless you're in our Galactic VIP Tier , standard shipping rates apply. We do have free shipping for orders over US$35/C$50/£25 though. :-)

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

I forgot to login at checkout! Can my points be added to my account?

If you've made a recent purchase and were not logged into your Starface account, you will not earn points for that order. Unfortunately we are unable to add those points to your account. Please make…

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

I submitted a review but didn't get any points

Reviews are moderated and published to our website 1-2 weeks after submission. It may take a few additional days for those points to post to your account. If you don't see your points after 3 weeks,…

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

Can I lose my tier status?

Once you enter a new tier, you'll be in that tier for 12 months. If after 12 months you don’t earn points to retain your tier, you will be downgraded to the tier that matches your points earned withi…

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

Do my rewards expire?

If you redeemed the $5 off your 2nd purchase coupon, that coupon expires within 30 days.

Louisa Tsai
Updated 7 seconds ago by Louisa Tsai

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